1. Project Completion & Acceptance
1.1 The website has been developed, delivered, and demonstrated as per the finalized scope of work and approved design architecture.
1.2 The client’s review, approval, or continued usage of the website constitutes final acceptance of the project.
1.3 Any features, modules, pages, or functionalities not mentioned in the original scope shall be treated as additional development.
2. Final Invoice & Payment Terms
2.1 The final invoice is raised upon completion of the agreed deliverables.
2.2 The final payment is due within 7 calendar days from the date of invoice unless specified otherwise.
2.3 Delay in payment beyond 7 days will attract: 2% monthly delay interest (or maximum permissible by law).
2.4 Staged or partial payments agreed prior remain binding and non-refundable.
2.5 GST/Tax liabilities (if applicable) are extra and payable by client.
3. Post-Delivery Support
3.1 A complementary support period (if any) starts only after full and final payment is cleared.
3.2 Support includes minor corrections, bug fixes and basic training—not structural changes or redesign.
3.3 Support excludes hosting issues, CDN delays, server downtime, plugin updates, third-party errors, or malware arising from client-side credentials misuse.
4. Change Requests & Additional Development
4.1 Any request outside the approved scope shall be treated as an additional task.
4.2 These will be charged separately based on effort, complexity, and timeline.
4.3 Additional work will only start after approval from the client and receipt of advance payment (if applicable).
4.4 Any content received after project completion is considered a post-delivery update and chargeable.
5. Content Responsibility
5.1 All content (text, images, videos) provided by the client is considered approved and verified.
5.2 Webkrafts/Developer is not responsible for: Grammatical errors, Copyright violations arising from client-provided content
5.3 Any modifications requested after invoicing shall be chargeable.
6. Source Files, Code & Credentials Handover
6.1 Credentials and source files will be shared only after full and final payment.
6.2 Once handover is completed, responsibility of access management, password protection, and misuse prevention lies solely with the client.
6.3 Re-installation, restoration, or recovery requests are chargeable.
7. Hosting, Server & Third-Party Services
7.1 Client is responsible for hosting renewals, server upgrades, domain purchase/renewal, CDN charges, plugin renewals, SMS/emails credits, and any third-party license fees.
7.2 Any disruptions caused due to hosting provider, SSL expiry, DNS propagation, payment failures, or third-party plugin errors are not part of free support.
7.3 Migration to a new hosting environment is chargeable.
8. Data Loss, Backups & Security
8.1 Developer maintains backup only until 7 days post-completion.
8.2 After handover, maintaining backups becomes the client’s responsibility.
8.3 Developer is not liable for data loss due to: Client-side modifications, Server crashes, Malware/virus attacks, Credentials shared with unauthorized parties
8.4 Security hardening beyond default measures is chargeable.
9. Timeline Commitments
9.1 Timelines depend on timely approvals, content submission, and client communication.
9.2 Delays from client side automatically extend project timeline.
9.3 Urgent or priority work beyond agreed timelines will incur additional charges.
10. Intellectual Property
10.1 Full ownership of finalized website design & code is transferred upon full payment.
10.2 Developer retains rights over: Reusable code libraries, Frameworks, Multiple use licence, Custom utilities developed for internal use.
10.3 Developer may showcase the project in their portfolio unless the client requests written NDA restrictions.
11. Warranty Limitations
11.1 Warranty covers bugs and functional errors only.
11.2 Warranty does NOT cover: New features, Redesign requests, Feature enhancements, Plugin/theme conflicts, Third-party service changes
11.3 Warranty becomes void if the website is modified by a third party or client without approval.
12. Cancellation & Refund Policy
12.1 No refund is applicable once the final invoice is raised.
12.2 Work delivered, hours spent, and resources allocated are chargeable even if the client discontinues the project.
12.3 If the project is put on hold for more than 30 days by client, resumption fee may apply.
13. Communication & Escalation
13.1 All communication must be made via email for record-keeping.
13.2 For unresolved issues, escalation must be done in writing to the senior management of Webkrafts.
14. Legal & Compliance
14.1 Any dispute will be settled under the jurisdiction of courts of Chandigarh(UT) only.
14.2 The client agrees to indemnify the developer against claims arising from misuse, content violations, or third-party infringements.